Policy

Compliance Policy Documents for French Electronic Products (Graphics Cards) E-commerce Platform

Effective Date: November 6, 2025
Platform Entity: [Your Platform’s Legal Name] (hereinafter referred to as the “Platform”), Registered Address: [Your Registered Address], Registration Number with the French Data Protection Authority (CNIL): [Your CNIL Registration Number]

1. Return and Refund Policy

1.1 Statutory Right of Withdrawal (No-Reason Return)

Pursuant to the EU Consumer Rights Directive and the French Consumer Code, after purchasing a graphics card on this Platform, you are entitled to a 14-day no-reason right to withdraw from the contract. This period commences from the date you actually receive the product (based on the courier delivery confirmation record).

To exercise the right of withdrawal, you must send a withdrawal notice via the Platform’s customer service email ([Your Customer Service Email]) within the aforementioned 14-day period. The notice must include the order number, your name, contact information, and intention to withdraw. The Platform will reply with confirmation within 3 working days of receiving the notice and provide return instructions.

You must return the graphics card to the Platform’s designated return address within 14 days of sending the withdrawal notice. The following conditions must be met for the return:

• The graphics card is unopened and unused, with intact protective films and serial number stickers;
• The original packaging and accessories (such as power cables, driver CDs, and user manuals) are complete and undamaged;
• No physical damage, hardware modification, or software activation (if the graphics card is accompanied by exclusive activation software) has occurred.

You shall bear the return shipping costs for no-reason returns. It is recommended to use a trackable logistics service and keep the courier receipt to prevent loss of the product.

1.2 Return for Quality Issues (Reason-Based Return)

If the graphics card you received has quality issues (such as failure to power on, performance malfunctions, hardware damage, etc.) or is significantly inconsistent with the product description on the Platform, you are entitled to the following rights:

1. Return Period: Submit an application within 30 days from the date of receiving the product;
2. Application Method: Submit an application through the Platform’s customer service channel and provide the order number, description of the issue, and relevant evidence (such as photos of the fault, inspection report);
3. Shipping Cost Bearer: The Platform shall bear the round-trip shipping costs and will provide you with a prepaid courier label;
4. Processing Plan: After receiving the returned product and confirming the issue through inspection, the Platform will provide you with a full refund, replacement with the same model of graphics card, or repair service (you may choose your preferred option) within 5 working days.

If the graphics card has quality issues (non-human-caused damage) within the statutory 2-year warranty period, you may apply for warranty service in accordance with Clause 1.4 of this Policy.

1.3 Non-Returnable Scenarios

The return policy does not apply to the following scenarios, and the Platform has the right to refuse return applications:

• The graphics card has been opened, used, and has human-caused damage (such as damage caused by dropping, water ingress, overclocking);
• The original packaging or accessories are missing or severely damaged, affecting the secondary sale of the product;
• The customer has modified or disassembled the graphics card by themselves, or torn off the serial number sticker, making it impossible to verify the authenticity;
• Customized graphics cards (such as engraved, special color customized), unless there are quality issues.

1.4 Refund and Warranty Instructions

After receiving the returned graphics card and completing the inspection, the Platform will process the refund within 5 working days:

• The refund will be returned to your payment account via the original channel. The specific arrival time is subject to the rules of the payment institution;
• If you enjoyed free shipping service for the order, the Platform will deduct the basic shipping cost of the original order from the refund amount for no-reason returns (subject to the display on the order details page);
• The warranty period of the graphics card is 2 years, calculated from the date of receipt. The warranty scope only covers hardware failures caused by non-human factors; human-caused damage and damage caused by force majeure are not covered by the warranty. The order number and graphics card serial number must be provided when applying for warranty service.

1. Terms of Service

2.1 Service Scope and Usage Conditions

This Platform provides you with services such as online sales of graphics cards, order inquiry, and after-sales consultation. Before using the Platform’s services, you must ensure that you are at least 18 years old; if you are between 16 and 18 years old, you may use the Platform’s services only with the consent of a guardian.

You undertake to provide true and accurate personal information (such as name, address, contact information) when using the Platform’s services and to update the information in a timely manner. The Platform shall not be liable for the failure to provide services normally (such as delivery failure, inability to contact for after-sales service) due to false or outdated information.

2.2 Order Formation and Fulfillment

After you submit an order on the Platform and complete the payment, the order is formed, and the sales contract between the Platform and you becomes effective. The Platform will arrange for shipment within 2 working days after the order is formed and will send you a notice containing the logistics tracking number after shipment.

If the Platform is unable to fulfill the order due to insufficient inventory, supplier stockout, or other reasons, it will notify you within 24 hours after the order is submitted and fully refund the paid amount within 3 working days. No additional compensation liability shall be borne unless otherwise agreed by both parties.

The product price is subject to the price displayed on the Platform when the order is submitted. If a price display error occurs due to a system malfunction and the incorrect price is significantly lower than the reasonable market price, the Platform has the right to cancel the order and notify you, and the paid amount will be fully refunded.

2.3 User Obligations and Prohibited Behaviors

When using the Platform’s services, you must comply with the following obligations:

• Shall not use the Platform to engage in illegal activities (such as selling counterfeit graphics cards, money laundering, fraud, etc.);
• Shall not steal others’ account information, forge orders, or provide false after-sales evidence;
• Shall not spread viruses, malicious programs, or publish advertising information unrelated to the Platform’s services;
• Shall properly keep the account password. If the account is stolen, you must notify the Platform in a timely manner. The Platform shall not be liable for losses caused by failure to notify in a timely manner.

If you violate the above obligations, the Platform has the right to take measures such as suspending account services, freezing orders, and refusing transactions. For serious violations, legal liability will be pursued.

2.4 Service Changes and Termination

The Platform has the right to change the service content (such as adding payment methods, adjusting after-sales procedures) based on business development needs. After the change, the Platform will notify you through an announcement on the homepage of the Platform or an in-site message. If no objection is raised within 7 days after the announcement is released, it shall be deemed that you accept the change.

If you have seriously violated these Terms of Service or have not used the Platform account for a long period (more than 12 months), the Platform has the right to terminate the provision of services to you. Before terminating the service, the Platform will notify you through the reserved contact information, and you may handle the unfulfilled orders and account balance within the notice period.

III. Privacy Policy

3.1 Collection and Use of Personal Data

3.1.1 Types of Personal Data Collected

To fulfill order fulfillment, service provision, and compliance requirements, the Platform will collect the following necessary personal data:

• Identity Information: Name, contact information (phone number, email address), ID card number (collected only when issuing VAT invoices or for customs clearance);
• Transaction Information: Order number, purchased product information, payment amount, payment method, transaction time;
• Delivery Information: Delivery address, recipient’s name, contact phone number;
• Device and Usage Information: Access device model, IP address, browser type, access time, page browsing records (used only for optimizing Platform services and security protection).

3.1.2 Purposes of Data Use

The Platform collects personal data only for the following legitimate purposes, in compliance with the GDPR’s “purpose limitation” and “data minimization” principles:

1. Fulfillment of sales contracts: Used for order processing, product delivery, invoice issuance, and after-sales rights protection;
2. Provision of customer service: Used for responding to inquiries, handling complaints, and providing warranty services;
3. Security protection: Used for identifying abnormal logins, preventing fraudulent activities, and protecting the security of your account and transactions;
4. Service optimization: Analyzing the Platform’s operation based on anonymized usage data to improve page loading speed and optimize recommendation algorithms;
5. Compliance requirements: Retaining transaction records and identity information in accordance with the requirements of French tax authorities, customs, and other regulatory authorities.

The Platform will not use personal data for purposes unrelated to the above. If the scope of use needs to be expanded, the Platform will obtain your explicit consent in advance.

3.2 Data Sharing and Cross-Border Transfer

3.2.1 Data Sharing

To fulfill services or comply with regulatory requirements, the Platform will only share necessary personal data with the following third parties and will sign data processing agreements with third parties to require them to comply with data protection obligations:

• Logistics service providers: Sharing name, delivery address, and contact information for product delivery;
• Payment institutions: Sharing transaction amount and order number for completing payment and settlement;
• Tax and regulatory authorities: Providing transaction records and identity information to French tax authorities, CNIL, etc., in accordance with legal requirements;
• Maintenance service providers: If the graphics card requires third-party maintenance, sharing product model, fault description, and contact information for completing warranty services.

The Platform will not sell or rent your personal data to unrelated third parties (such as advertisers).

3.2.2 Cross-Border Transfer

If the Platform needs to transfer your personal data outside the EU (such as to the Chinese headquarters for data backup), the following safeguard measures will be taken to ensure compliance with GDPR cross-border transfer requirements:

• Signing the EU Standard Contractual Clauses (SCCs) with the recipient to clarify the data protection responsibilities of both parties;
• Encrypting the transferred data to ensure the security of the data during transmission;
• Transferring only the data necessary for service fulfillment, and the recipient shall not use the data for other purposes.

3.3 Data Subject Rights (Core Rights under GDPR)

Pursuant to the GDPR, as a data subject, you enjoy the following rights, and the Platform will provide you with convenient channels to exercise these rights:

1. Right to Information: You have the right to inquire about the types, purposes of use, and sharing recipients of your personal data collected by the Platform, and you may apply for such information via the customer service email;
2. Right of Access: You have the right to request the Platform to provide a copy of your personal data. The Platform will send it in electronic form within 1 month after receiving the application;
3. Right to Rectification: If your personal data (such as address, phone number) is inaccurate, you may modify it yourself through the Platform account settings or contact customer service for assistance with rectification;
4. Right to Erasure (“Right to Be Forgotten”): If the data is no longer necessary for the intended use (such as more than 1 year after the order is completed and there is no after-sales dispute) or you withdraw your consent, you may apply for the erasure of your personal data. The Platform will complete the erasure within 1 month after verifying your identity, except as otherwise required by laws and regulations;
5. Right to Restriction of Processing: If you have objections to the accuracy of the data or believe that the processing is illegal, you may apply for the suspension of processing your data. The Platform will suspend the relevant operations after verification;
6. Right to Data Portability: You have the right to request the Platform to provide your personal data (such as order records) in a structured, machine-readable format to you or another platform. The Platform will assist in completing this within 1 month after receiving the application.

To exercise the above rights, you may submit an application through the Platform’s customer service email ([Your Customer Service Email]) or the “Privacy Settings” module in your account. The Platform may request you to provide identity verification information (such as mobile phone verification code, order certificate) to ensure data security.

3.4 Data Security and Retention Period

3.4.1 Data Security Safeguards

The Platform strictly complies with the GDPR’s “integrity and confidentiality principles” and adopts the following technical and management measures to protect your personal data:

• Personal data is stored on encrypted servers. Payment information is processed by payment institutions certified by PCI DSS, and the Platform does not directly store complete bank card information;
• An employee access permission control system is established, and only authorized personnel can access necessary data and must abide by the confidentiality agreement;
• Regular data security audits and risk assessments are conducted to promptly fix system vulnerabilities and prevent data leakage, theft, or damage.

In the event of a data breach, the Platform will notify affected users and the French CNIL within 72 hours of discovery and take remedial measures to minimize losses.

3.4.2 Data Retention Period

The Platform adheres to the GDPR’s “storage limitation principle” and retains personal data for the following periods:

• Transaction-related data (order, payment, delivery information): Retained for 7 years from the date of order completion (in compliance with French tax retention requirements);
• Basic account information (name, phone number, email address): Retained until 1 year after account cancellation if the account is not cancelled;
• Device and usage information: Retained for 6 months, and anonymized after expiration (only statistical data is retained, which cannot identify individuals).

After the data retention period expires, the Platform will destroy the data through secure means (such as encrypted deletion) to ensure it cannot be recovered.

3.5 Policy Updates and Contact Information

This Privacy Policy may be updated due to GDPR revisions or Platform business adjustments. The updated policy will be announced on the Platform’s homepage and will take effect 7 days after the announcement is released. If you have objections to the updated policy, you may stop using the Platform’s services and apply for account cancellation.

If you have questions about this Privacy Policy or need to exercise your data subject rights, you may contact the Platform through the following methods:

• Customer Service Email:Keruilhugss@gmail.com
• Customer Service Phone: +85268806107
• Office Address:ZHANGYUAN INTERNATIONAL LIMITED RM03 24/F HO KING COMM CTR 2-16 FAYUEN ST MONGKOK KOWLOON HONGKONG

If you believe that the Platform’s data processing activities violate the GDPR, you may file a complaint with the French Data Protection Authority (CNIL).